Citizen’s Charter
Mandate
The Philippine Commission on Women (PCW) is the primary policy-making and coordinating body on women and gender equality concerns. As the oversight body on women’s concerns, PCW acts as a catalyst for gender mainstreaming, an authority on women’s concerns, and a lead advocate on gender equality, women’s empowerment, and women’s human rights.
The PCW, formerly known as the National Commission on the Role of Filipino Women (NCRFW), was established on 7 January 1975. It was renamed Philippine Commission on Women and its mandate was expanded through Republic Act 9710, otherwise known as the Magna Carta of Women (MCW), which was signed on August 14, 2009.
Vision Statement
To be the premier policy-making and oversight agency successfully influencing development efforts towards gender equality and the empowerment of all women and girls.
Mission Statement
Create an enabling environment for government and other stakeholders to be more responsive in achieving gender equality and the empowerment of all women and girls.
Service Pledge
PCW, a policy-making and coordinating body on gender equality and women’s empowerment, commits to sustain the promotion of women’s socio-cultural, economic, civil, and political rights thru the provision of:
• Relevant and responsive policy development, advocacy, monitoring and evaluation; and
• Appropriate and strategic technical assistance.
As public servants working in PCW, we strive to develop competence and expertise on Gender and Development (GAD) and deliver our products and services through efficient, inclusive, and innovative processes. To achieve these, we shall continually improve the effectiveness of our Quality Management System (QMS) and our products and services to the satisfaction of our clients and relevant interested parties, in accordance with statutory and regulatory requirements.
Provision of GAD Information and Referral Services
This includes the provision of relevant information on GAD-related concerns, and referral to appropriate government agencies of concerns from private institutions and individuals, the nature of which is beyond the mandate of PCW. This service also covers the operations of the PCW library which includes access to reference and library resources and the sharing of and distribution of PCW publication/Information, Education, and Communication (IEC) materials.
Office or Division | Corporate Affairs and Information Resource Management Division (CAIRMD) | ||
Classification: | Simple Transactions: GAD-related
| Total Processing Time | Walk-in: 130 Written Requests: |
Type of
Transaction Who may avail | Government to Citizen, Government to
Government (for Library Services) | Fees to be paid | None |
General Public, Private Sector, Government Instrumentalities (for Library | |||
Documentary requirements | Where to secure | ||
For Walk-in Clients: | Security Guard |
Client Steps | Agency Actions | Person in | Processing |
WALK IN CLIENT | |||
1. All client/s pass | 1.1 The Security Guard requests the client/s to fill out the CSM form where the nature of the request is indicated. | Security Guard | 2-5 minutes |
2. Clients to proceed to the designated area to meet the assigned Information Officer | 2.1 Provides the requested information if available in PCW or advises the client | Information | 15-120 |
2.2 Assists the client in finding appropriate | Librarian | 15-120 | |
3. Client to accomplish | 2.3 Ask the client to accomplish the CSM | Security | 5 minutes |
3. Accomplishes the Feedback on PCW Services and Facilities portion of the CSM form form and drops it at the box located at the PCW lobby | 3.1 The Human Resource Management andDevelopment Section (HRMDS) then collects the accomplished CSM form forms daily (after office hours), processes its results, and provides report to the Administration and Finance Division – Chief Administrative Officer (AFD CAO) on the results of the evaluation | HR Management Officer II | 60 minutes |
Written Inquiries/Requests | |||
1. Sends letter to PCW (e-mail/ courier/postal | 1.1 Receiving division/unit forwards letter of | Records Officer | Simple – |
1.2 Record Section inputs the request to the DMS for instructions of the ED/OIC and forwards to CAIRMD if the request falls under the GAD Information and Referral Service | Records Officer, Office of the Executive Director | ||
1.3 Checks the DMS and responds to the | Information | ||
1.4 Assigned Information Desk Officer to ask client to accomplish the CSM form through email | Information | ||
1.5 Forward the accomplished CSM to HRMDS for processing | Information | ||
1.6 Updates the DMS on the actions taken | Information |
Provision of ICT Support Services for External Users of the GMMS
This service covers the provision of helpdesk/ICT support services for National government agencies on the use of the Gender Mainstreaming Monitoring System.
Note: Please refer to the Provision of ICT support services (for internal users of the GMMS) for PCW users of the GMMS
Office or Division | Corporate Affairs and Information Resource Management Division (CAIRMD) | ||
Classification | Simple, Complex and Highly-technical | Total Processing Time | GMMS Helpdesk |
Type of Transaction | Government to Government | Fees to be paid | None |
Who may avail | PCW staffers, external system users (GMMS) | ||
Documentary requirements | Where to secure | ||
Accomplished GMMS User Registration Form | PCW Website/Email Request to |
Client Steps | Agency Actions | Person in | Processing |
External client to | 1. ICT staff receives request for ICT support thru email; | ICT Staff | 2-3 hours |
Troubleshooting and Application of Solutions 1. The GMMS Helpdesk Officer will look into the reported issue and, if necessary, request more information. 2. The GMMS Helpdesk Officer logs/encodes the details of the service in the Monitoring Sheet for the GMMS Technical Assistance. 3. GMMS Helpdesk Officer sends the link for the Client Satisfaction Measurement online form . | ICT Staff | -Simple requests | |
Forwards the accomplished CSM to HRMDS for processing |
Referral to the Service Providers regarding concerns on Women’s Human Rights
This includes the provision of information and referral services for concerns related to Violence Against Women, particularly those involving intimate partners and sexual violence (i.e. VAWC, rape, sexual harassment, acts of lasciviousness, etc.).
Office or Division | Inter-Agency on Violence Against Women and Their Children (IACVAWC) | ||
Classification | Simple Transactions: information is readily available. | Total Processing Time | Walk-in: 130 working minutes |
Type of Transaction | Government to Citizen, Government to Government (for victim-survivors referred to PCW by other government agencies) | Fees to be paid | None |
Who may avail | General Public, Private Sectors, Government Instrumentalities (for Library Services) | ||
Documentary requirements | Where to secure | ||
For Walk-in Clients: | Security Guard |
Client Steps | Agency Actions | Person in Charge | Processing Time |
Walk-In Client | |||
1. All client/s pass | 1.1 The Security Guard requests the client/s to fill out the CSM form where the nature of the request is indicated. | Security Guard | 2-5 minutes |
2. Clients to proceed | 2.1 Discusses the concern with the client to get relevant information needed to assess the request. | IACVAWC | 15-120 |
2.2 Advises the client on the appropriate | |||
3. Client to accomplish the Client Satisfaction Measurement (CSM) | 2.3 Asks the client to accomplish the CSM | ||
3. Accomplishes the | 3.1 The Human Resource Management and Development Section (HRMDS) | HR Management Officer II | 60 minutes |
Written Inquiries/Requests | |||
1. Send a letter to PCW (e-mail/ courier/postal service/fax) indicating important details about the inquiry. | 1.1 Receiving division/unit forwards letter of request to the Records Section for | Records Officer or | 30 minutes upon receipt of request |
1.2 Record Section inputs the request to the DMS for instructions of the | Records Officer | ||
1.3 Forwards letter to IACVAWC Secretariat with instructions from ED/OIC. | OED | ||
1.4 Checks the DMS and responds to the | IACVAWC | ||
1.4 The assigned officer will ask the clientt o accomplish the CSM form through email | IACVAWC | ||
1.5 Forward the accomplished CSM to HRMDS for processing | IACVAWC | ||
1.6 Updates the DMS on the actions taken | IACVAWC |
Provision of Responsive GAD Technical Assistance
This service covers the provision of GAD-related support services to clients in the forms of consultation, advice, capacity building, information and referral, or knowledge products provided by PCW to agencies in order to build their institutional capacities for gender mainstreaming and guide their efforts in pursuit of gender equality and women’s empowerment.
Office or Division | Technical Services and Regional Coordination Division (TSRCD), Policy Development, Planning, Monitoring And Evaluation Division (PDPMED) and Sectoral Coordination Division (SCD) | ||
Classification | Simple Transactions: GAD-related technical assistance and inquiries are readily available, e.g., available and schedule of GAD trainings for government agencies and LGUs, certification process of GAD Resource Pool and/or Local Learning Hub, available information materials or knowledge products on GAD
| Total Processing Time | Walk-in: within 3 Working Days |
Type of Transaction | Government to Government | Fees to be paid | None |
Who may avail | Government Instrumentalities | ||
Documentary requirements | Where to secure | ||
For Walk-in Clients: Visitor’s logbook and Client Satisfaction Measurement (CSM) form and/or GAD Rapid Assessment Tool for Walk-In Clients | Security Guard |
Client Steps | Agency Actions | Person in Charge | Processing Time |
Walk-in Client | |||
1. The client shall secure an appointment by sending an email to PCW. | 1.1 Prior to the official visit, the client is encouraged to make an appointment by sending an email to PCW specifying the details such as number of visitors, purpose of the visit, among others. | Assigned Technical Officer of the concerned Division | 10 minutes |
1.2 The assigned GAD Specialist/Officer will coordinate / accommodate the TA | |||
2. All clients pass | 2.1 During the actual visit, the Security | Security Guard | 2-5 minutes |
3. Clients to proceed | 3.1 Reviews the nature of the request and provides the necessary information | Assigned Technical | 30-135 minutes |
4. Accomplishes the | 4.1 The Human Resource Management and Development Section (HRMDS) then collects the accomplished CSM | HR Officer
| 60 minutes |
4.2 Submit/shares/present the feedback and evaluation results to the Management Committee (MANCOM) for information and action as needed | Chief Administrative | 30 minutes | |
Written Inquiries/Requests | |||
1. Send letter to PCW | 1.1 Receiving division/unit forwards letter of request to the Records Section for | Records Officer or Division/Unit that receives an e-mail | Simple – |
1.2 Record Section inputs the request to | Records Officer, Office of the Executive Director | ||
1.3 The Administrative Assistant /Assigned | Administrative | ||
1.3 The Chief GAD Specialist/Division | The Chief GAD Specialist/Divisi | ||
1.4 The Administrative Assistant updates | Administrative Assistant | ||
1.5 The assigned GAD Specialist/Officer acts on the instructions of the Chief GAD Specialist/Division Chief/OIC, and updates the DMS for actions taken relevant to the GAD TA request. | GAD Specialist/Officer | ||
1.6 The assigned GAD Specialist/Officer | |||
1.7 Forward the accomplished CSM to HRMDS for processing |
Review and Endorsement of GAD Plan and Budget (GPB)
This service covers the review and endorsement of GAD Plans and Budgets (GPB) provided by PCW to agencies to ensure that the submitted GPBs are in accordance with statutory and regulatory requirements and to ensure that plans, programs and activities to be conducted by the agency will contribute to women’s empowerment and gender equality goals.
Office or Division | Policy Development, Planning, Monitoring And Evaluation Division (PDPMED), Sectoral Coordination Division (SCD) and | ||
Classification | Highly Technical | Total Processing Time | Within 30 working days upon submission through the Gender Mainstreaming Monitoring System (GMMS) |
Type of Transaction | Government to Government | Fees to be paid | None |
Who may avail | Government Instrumentalities | ||
Documentary requirements | Where to secure | ||
Issuance of GAD Budget Call | PCW Website |
Client Steps | Agency Actions | Processing Time |
Submission of GPBs | ||
Agencies submit their GPB through the GMMS | 1. Review Moderator tags reviewers based on agreed agency assignments. | 30 working days |
2. Reviewers receive GMMS notifications of their assigned agency GPB and take note of | ||
3. Reviewers determine the GPB’s compliance to the minimum 5% GAD budget requirement and the provisions of the MCW and relevant guidelines on GAD Planning and Budgeting. If found compliant, the reviewer | ||
4. Endorser reviews the recommendations and if found compliant, endorses the GPB and sends it back to the agency together with a link to the GPB Review and Endorsement Process Evaluation Framework/Client |
Review and Endorsement of Adjusted/Recalibrated Endorsed GPB
This service covers the review and endorsement of adjusted/recalibrated GAD Plans and Budgets (GPB) provided by PCW to agencies to ensure that the adjustments to the endorsed GPBs are in accordance with statutory and regulatory requirements and to ensure that plans, programs and activities to be conducted by the agency will contribute to women’s empowerment and gender equality goals.
Office or Division | Technical Services and Regional Coordination Division (TSRCD), Policy Development, Planning, Monitoring And Evaluation Division (PDPMED) and Sectoral Coordination Division (SCD) | ||
Classification | Highly Technical | Total Processing Time | 35 working days |
Type of Transaction | Government to Government | Fees to be paid | None |
Who may avail | Government Instrumentalities | ||
Documentary requirements | Where to secure | ||
Letter of request indicating proposed adjustments to the endorsed GPB | N.A. |
Submission of Adjusted/Recalibrated Endorsed GPB | ||
1. Agency submits a letter outlining the proposed changes to the endorsed GPB to PCW. | 1.1 PCW to make an initial assessment if | 15 working days |
1.2 Once the changes are found to be necessary and acceptable, the agency | 10 working days | |
1.3 Reviewer reviews and recommends for re-endorsement of the adjusted GPB. | 20 working days | |
1.4 Endorser reviews the recommendations | 3 working days | |
2. Agency of endorsed adjusted GPB accomplishes | 1.1 ODDO receives the filled-out forms for processing and analysis and notes comments/remarks to be discussed in the ManCom meeting. |
Responding to Requests for Technical Inputs on Legislative and Policy Documents, Plans and Reports
This service covers the review and provision of inputs or preparation of position papers on bills/legislative-related documents/policies to integrate women’s issues and GAD concerns.
Office or Division | Policy Development, Planning, Monitoring and Evaluation Division | ||
Classification | Highly-technical | Total Processing Time | 20 working days |
Type of Transaction | Government to government | Fees to be paid | None |
Who may avail | Government instrumentalities | ||
Documentary requirements | Where to secure | ||
Letter Request | N.A. |
Client Steps | Agency Actions | Person in Charge | Processing Time |
Agency request letter to PCW (e-mail/ courier/postal service/fax) indicating the details of the request. | 1. Records Section receives, scans, and uploads the set of | Assigned staff of the | 4 working hours |
2. Office of the head of agency reviews the request and | Assigned staff of the | 28 working hours | |
3. Division chief (DC) or officer-in-charge (OIC) of concerned division provides | Concerned Division | 16 working days | |
4. The assigned technical officer prepares the technical inputs andsubmits it to the DC. If needed, the technical officer | Assigned Technical | ||
5. The DC reviews the technical inputs and, if necessary, provides comments/additional inputs and returns the draft to the | Concerned Division | ||
6. The concerned deputy director reviews and endorses the document to the head of the agency. | Concerned Deputy | ||
7. If there are changes to be made, the document is
| Head of Agency/ | ||
Requesting Agency/Client to accomplish the Client | 8. The technical officer sends the signed technical inputs / document to the requesting | Assigned technical | |
9. Forward the accomplished CSM to HRMDS for processing |
Student Internship Program (SIP)
This service provides students with hands-on experience in a real-world work environment, allowing them to apply the knowledge and skills they have learned in the classroom to practical, real-life situations. This experience can be invaluable for students as they prepare to join the workforce, as it helps them develop a deeper understanding of their field and build important professional skills such as communication, teamwork, and problem-solving.
Office or Division | Administrative and Finance Division (AFD) – Human Resource Management and Development Division (HRMDS) | ||
Classification | Highly Technical | Total Processing Time | 20 working days |
Type of Transaction | Government to Citizen | Fees to be paid | None |
Who may avail | External applicants | ||
Documentary requirements | Where to secure | ||
Endorsement/Recommendation Letter | Educational Institution | ||
Photocopy of her/his Certificate of Enrollment | |||
Certificate of good moral character | |||
Course Curriculum/Outline/Syllabus | |||
Updated Curriculum Vitae | Applicant | ||
2 pcs 2x2 ID Picture | |||
SIP Forms required by the school for accomplishment of PCW (e.g., Evaluation Forms, Certificate of Completion, etc. | Educational Institution | ||
Memorandum of Agreement | Educational Institution |
Client Steps | Agency Actions | Person in Charge | Processing Time |
1. Institution/Student to inquire and submit intention for
c. Number of students through email at | 1.1 Conducts initial | HR Officer | 4 working days |
1.2 Informs HR if they need SI applicants | End user | 1 working day | |
1.3 Updates the applicant: If there’s a need If none: | HR Officer | 1 working day | |
2. Submit the | 2.1 Interviews the SIP | End User / HR Officer | 1 working day |
2.2 Identifies agreed | End User | 2 working days | |
2.3 Sends of application results to the candidates via | HR Officer | ||
3. Submission of original copies of the | 3.1 Collects of the original copies of internship requirements together with | HR Officer | Upon submission of the requirements |
3. Attend the Intern | 3.2 Provides orientation before the first day of duty;and issue PCW SIP ID on the first day of duty;
| HR Officer
| 1 working day |
3.2 Introduces the Student Intern during the Flag Ceremony | 1 working day | ||
3.3 Turn overs of the intern to the respectivedivision/unit and On-Site Supervisor | HR Officer | 1 working day | |
4. Comply the set target | 4.1 Issues Certificate of Completion to the Intern upon completion/submission of target outputs; and submit assessment result of | HR Officer | 1 working day |
5. Filling out of CSM | 5.1 Ask the student-Intern to accomplish the CSM | HR Officer | 1 working day |
5.2 Process the CSM |
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