Citizen's Charter - Philippine Commission on Women

Citizen’s Charter

Mandate

The Philippine Commission on Women (PCW) is the primary policy-making and coordinating body on women and gender equality concerns. As the oversight body on women’s concerns, PCW acts as a catalyst for gender mainstreaming, an authority on women’s concerns, and a lead advocate on gender equality, women’s empowerment, and women’s human rights.

The PCW, formerly known as the National Commission on the Role of Filipino Women (NCRFW), was established on 7 January 1975. It was renamed Philippine Commission on Women and its mandate was expanded through Republic Act 9710, otherwise known as the Magna Carta of Women (MCW), which was signed on August 14, 2009.

Vision Statement

To be the premier policy-making and oversight agency successfully influencing development efforts towards gender equality and the empowerment of all women and girls.

Mission Statement

Create an enabling environment for government and other stakeholders to be more responsive in achieving gender equality and the empowerment of all women and girls.

Service Pledge

PCW, a policy-making and coordinating body on gender equality and women’s empowerment, commits to sustain the promotion of women’s socio-cultural, economic, civil, and political rights thru the provision of:

• Relevant and responsive policy development, advocacy, monitoring and evaluation; and
• Appropriate and strategic technical assistance.

As public servants working in PCW, we strive to develop competence and expertise on Gender and Development (GAD) and deliver our products and services through efficient, inclusive, and innovative processes. To achieve these, we shall continually improve the effectiveness of our Quality Management System (QMS) and our products and services to the satisfaction of our clients and relevant interested parties, in accordance with statutory and regulatory requirements.

Provision of GAD Information and Referral Services

This includes the provision of relevant information on GAD-related concerns, and referral to appropriate government agencies of concerns from private institutions and individuals, the nature of which is beyond the mandate of PCW. This service also covers the operations of the PCW library which includes access to reference and library resources and the sharing of and distribution of PCW publication/Information, Education, and Communication (IEC) materials.

Office or Division	Corporate Affairs and Information Resource Management Division (CAIRMD)
Classification:	Simple Transactions: GAD-related information that is readily available, either as a publication material or as an unpublished but finalized material. Complex Transactions: GAD-related information that is not readily available, requiring the coordination with relevant divisions and/or agencies/stakeholders, review and approval of appropriate authorities prior to release. Highly Technical Transactions: GADrelated information that is not readily available and requires further research, consultation with other stakeholders, processing of raw tables from available databases, and/or review/approval of PCW Board.	Total Processing Time	Walk-in: 130 working minutes Written Requests: Simple Transactions: within 3 Working Days Complex Transactions: within 7 Working Days Highly Technical Transactions: within 15 Working Day
Type of Transaction Who may avail	Government to Citizen, Government to Government (for Library Services)	Fees to be paid	None
	General Public, Private Sector, Government Instrumentalities (for Library Services)
Documentary requirements		Where to secure
For Walk-in Clients: Visitor’s log Client Satisfaction Measurement (CSM) form For Written Requests: Letter Request / Email correspondence		Security Guard

Client Steps	Agency Actions	Person in Charge	Processing Time
WALK IN CLIENT
1. All client/s pass through the Security Guard for identification and other security procedures.	1.1 The Security Guard requests the client/s to fill out the CSM form where the nature of the request is indicated. If the nature of the request is GAD information or Library and PCW publication/IEC materials, the Security Guard refers the client to the Information Officer of the Corporate Affairs and Information Resource Management Division	Security Guard	2-5 minutes
2. Clients to proceed to the designated area to meet the assigned Information Officer	2.1 Provides the requested information if available in PCW or advises the client on where to get the unavailable information, when applicable.	Information Officer	15-120 minutes
	2.2 Assists the client in finding appropriate reading materials from the PCW library reserved collections or provides free copies of PCW publications and/or IEC materials.	Librarian /Information Officer	15-120 minutes
3. Client to accomplish the Client Satisfaction Measurement (CSM form)	2.3 Ask the client to accomplish the CSM form	Security Guard/Librarian /Information Officer	5 minutes
3. Accomplishes the Feedback on PCW Services and Facilities portion of the CSM form form and drops it at the box located at the PCW lobby	3.1 The Human Resource Management andDevelopment Section (HRMDS) then collects the accomplished CSM form forms daily (after office hours), processes its results, and provides report to the Administration and Finance Division – Chief Administrative Officer (AFD CAO) on the results of the evaluation	HR Management Officer II Chief Administrative Officer	60 minutes
Written Inquiries/Requests
1. Sends letter to PCW (e-mail/ courier/postal service/fax) indicating important details about the inquiry.	1.1 Receiving division/unit forwards letter of request to the Records Section for recording in the Document Management System or DMS (requests/inquiries not directed to Records Section’s email	Records Officer or Division/Unit that receives an e-mail	Simple – within 3 working days Complex – within 7 working days Highly Technical – within 15 working days
	1.2 Record Section inputs the request to the DMS for instructions of the ED/OIC and forwards to CAIRMD if the request falls under the GAD Information and Referral Service	Records Officer, Office of the Executive Director
	1.3 Checks the DMS and responds to the request/inquiry of the client	Information Desk Officer – CAIRMD
	1.4 Assigned Information Desk Officer to ask client to accomplish the CSM form through email	Information Desk Officer – CAIRMD
	1.5 Forward the accomplished CSM to HRMDS for processing	Information Desk Officer – CAIRMD
	1.6 Updates the DMS on the actions taken and on the status of the assistance provided	Information Desk Officer – CAIRMD

Provision of ICT Support Services for External Users of the GMMS

This service covers the provision of helpdesk/ICT support services for National government agencies on the use of the Gender Mainstreaming Monitoring System.
Note: Please refer to the Provision of ICT support services (for internal users of the GMMS) for PCW users of the GMMS

Office or Division	Corporate Affairs and Information Resource Management Division (CAIRMD)
Classification	Simple, Complex and Highly-technical	Total Processing Time	GMMS Helpdesk - Simple requests (13:37 to 16 working hours); - Complex requests (32:19 to 38 working hours); - Highly technical requests (107:07 to 126 working hours)
Type of Transaction	Government to Government	Fees to be paid	None
Who may avail	PCW staffers, external system users (GMMS)
Documentary requirements		Where to secure
Accomplished GMMS User Registration Form		PCW Website/Email Request to Sysadmin@pcw.gov.ph

Client Steps	Agency Actions	Person in Charge	Processing Time
External client to send email or phone request for GMMSrelated support request.	1. ICT staff receives request for ICT support thru email; 2. ICT staff assess the nature of the ICT support requests and details that the client provided; and 3. The ICTS staff logs the details in the Request for System Technical Assistance Received thru Phone and Email Google Spreadsheet.	ICT Staff	2-3 hours
	Troubleshooting and Application of Solutions 1. The GMMS Helpdesk Officer will look into the reported issue and, if necessary, request more information. 2. The GMMS Helpdesk Officer logs/encodes the details of the service in the Monitoring Sheet for the GMMS Technical Assistance. 3. GMMS Helpdesk Officer sends the link for the Client Satisfaction Measurement online form .	ICT Staff	-Simple requests (13:37 to 16 working hours); - Complex requests (32:19 to 38 working hours); - Highly technical requests (107:07 to 126 working hours)
Forwards the accomplished CSM to HRMDS for processing

Referral to the Service Providers regarding concerns on Women’s Human Rights

This includes the provision of information and referral services for concerns related to Violence Against Women, particularly those involving intimate partners and sexual violence (i.e. VAWC, rape, sexual harassment, acts of lasciviousness, etc.).

Office or Division	Inter-Agency on Violence Against Women and Their Children (IACVAWC)
Classification	Simple Transactions: information is readily available. Complex Transactions: information is not readily available, requiring the review and approval of appropriate authorities prior to release. Highly Technical Transactions: information is not readily available and require further research, consultation with other stakeholders, or review/approval of PCW Board or of the IACVAWC Council	Total Processing Time	Walk-in: 130 working minutes Written Requests: Simple Transactions: within 3 Working Days Complex Transactions: within 7 Working Days Highly Technical Transactions: within 15 Working Days
Type of Transaction	Government to Citizen, Government to Government (for victim-survivors referred to PCW by other government agencies)	Fees to be paid	None
Who may avail	General Public, Private Sectors, Government Instrumentalities (for Library Services)
Documentary requirements		Where to secure
For Walk-in Clients: Visitor’s log Client Satisfaction Measurement (CSM form) For Written Requests: Letter Request /Email correspondence		Security Guard

Client Steps	Agency Actions	Person in Charge	Processing Time
Walk-In Client
1. All client/s pass through the Security Guard for identification and other security procedures.	1.1 The Security Guard requests the client/s to fill out the CSM form where the nature of the request is indicated. If the nature of the request is information or referral service, the Security Guard refers the client to the Information Desk Officer. VAW-related concerns are directly referred to the IACVAWC Secretariat.	Security Guard	2-5 minutes
2. Clients to proceed to the designated area to meet the Information Desk Officer	2.1 Discusses the concern with the client to get relevant information needed to assess the request.	IACVAWC Secretariat	15-120 minutes
	2.2 Advises the client on the appropriate agency/institution with mandate or competence to provide the needed assistance. Where necessary, conducts initial coordination with VAW service providers to facilitate assistance to clients, and/or provides referral letter to client for presentation to the service provider of another agency/institution.	IACVAWC Secretariat	15-120 minutes
3. Client to accomplish the Client Satisfaction Measurement (CSM) form	2.3 Asks the client to accomplish the CSM form
3. Accomplishes the Feedback on PCW Services and Facilities portion of the CSM form and drops it at the box located at the PCW Guard Area	3.1 The Human Resource Management and Development Section (HRMDS) then collects the accomplished CSM forms at end of the day of the last working day of the month, processes its results, and provides report to the Administration and Finance Division – Chief Administrative Officer (AFD CAO) on the results of the evaluation	HR Management Officer II Chief Administrative Officer	60 minutes
Written Inquiries/Requests
1. Send a letter to PCW (e-mail/ courier/postal service/fax) indicating important details about the inquiry.	1.1 Receiving division/unit forwards letter of request to the Records Section for recording in the Document Management System or DMS (requests/inquiries not directed Records Section’s email	Records Officer or Division/Unit that receives an e-mail	30 minutes upon receipt of request Simple – within 3 working days Complex – within 7 working days Highly Technical – within 15 working days
	1.2 Record Section inputs the request to the DMS for instructions of the ED/OIC.	Records Officer
	1.3 Forwards letter to IACVAWC Secretariat with instructions from ED/OIC.	OED
	1.4 Checks the DMS and responds to the request/inquiry of the client	IACVAWC Secretariat
	1.4 The assigned officer will ask the clientt o accomplish the CSM form through email	IACVAWC Secretariat
	1.5 Forward the accomplished CSM to HRMDS for processing	IACVAWC Secretariat
	1.6 Updates the DMS on the actions taken and on the status of the assistance provided	IACVAWC Secretariat

Provision of Responsive GAD Technical Assistance

This service covers the provision of GAD-related support services to clients in the forms of consultation, advice, capacity building, information and referral, or knowledge products provided by PCW to agencies in order to build their institutional capacities for gender mainstreaming and guide their efforts in pursuit of gender equality and women’s empowerment.

Office or Division	Technical Services and Regional Coordination Division (TSRCD), Policy Development, Planning, Monitoring And Evaluation Division (PDPMED) and Sectoral Coordination Division (SCD)
Classification	Simple Transactions: GAD-related technical assistance and inquiries are readily available, e.g., available and schedule of GAD trainings for government agencies and LGUs, certification process of GAD Resource Pool and/or Local Learning Hub, available information materials or knowledge products on GAD Complex Transactions: GAD-related technical assistance and inquiries necessitate coordination with requesting institutions and the evaluation and approval of appropriate authorities, e.g., provision of technical advice on the preparation of agency/LGU GPB, development / implementation of GAD PAPs, request of agencies/partner institutions to review documents related to the hiring of GAD Consultants, request for GAD resource persons and referrals to subject matter experts on GAD related trainings Highly Technical Transactions: GAD-related technical assistance and inquiries require the use of technical knowledge, specialized skills and/or training in the process and/or evaluation thread, e.g., request of agencies conceptualizing the development of GAD training programs, request of agencies for comments/review of GAD learning modules, request for inputs and comments on draft HGDG checklist, and other related learning materials, provision of GAD-related inputs in the national and regional development plans and policies	Total Processing Time	Walk-in: 240 working minute Written Requests: Simple Transactions: within 3 Working Days Complex Transactions: within 7 Working Days Highly Technical Transactions: within 15 Working Day
Type of Transaction	Government to Government	Fees to be paid	None
Who may avail	Government Instrumentalities
Documentary requirements		Where to secure
For Walk-in Clients: Visitor’s logbook and Client Satisfaction Measurement (CSM) form and/or GAD Rapid Assessment Tool for Walk-In Clients For Written Requests: Letter Request		Security Guard

Client Steps	Agency Actions	Person in Charge	Processing Time
Walk-in Client
1. The client shall secure an appointment by sending an email to PCW.	1.1 Prior to the official visit, the client is encouraged to make an appointment by sending an email to PCW specifying the details such as number of visitors, purpose of the visit, among others.	Assigned Technical Officer of the concerned Division	10 minutes
	1.2 The assigned GAD Specialist/Officer will coordinate / accommodate the TA request of clients. If a particular GAD Specialist/Officer is specifically requested, s/he will directly coordinate with the client for a common schedule.
2. All clients pass through the Security Guard for identification and other security procedures.	2.1 During the actual visit, the Security Guard requests the clients to fill out the CSM form where the nature of the request is indicated. 2.2 The Security Guard refers the client to the concern division	Security Guard	2-5 minutes
3. Clients to proceed to the designated area to meet the responding Division’s representative	3.1 Reviews the nature of the request and provides the necessary information and/or technical assistance 3.2 Assigned Technical Officer to ask the client to accomplish the CSM form	Assigned Technical Officer of the concerned Division	30-135 minutes (depending on the clients’ needs)
4. Accomplishes the Feedback on PCW Services and Facilities portion of the CSM form and drops it at the box located at the PCW Guard Area	4.1 The Human Resource Management and Development Section (HRMDS) then collects the accomplished CSM forms at the last working day of the month, processes its results, and provides report to the Administration and Finance Division –Chief Administrative Officer (AFD CAO) on the results of the evaluation	HR Officer Chief Administrative Officer	60 minutes
	4.2 Submit/shares/present the feedback and evaluation results to the Management Committee (MANCOM) for information and action as needed	Chief Administrative Officer, Management Committee	30 minutes
Written Inquiries/Requests
1. Send letter to PCW (e-mail/ courier/postal service/fax) indicating important details about the inquiry.	1.1 Receiving division/unit forwards letter of request to the Records Section for recording in the Document Management System or DMS (requests/inquiries not directed to Records Section’s email)	Records Officer or Division/Unit that receives an e-mail	Simple – within 3 working days Complex – within 7 working days Highly Technical – within 15 working days
	1.2 Record Section inputs the request to the DMS for instructions of the Executive Director (ED) /OIC and/or forwards directly to TSRCD for technical assistance requests from government agencies	Records Officer, Office of the Executive Director
	1.3 The Administrative Assistant /Assigned GAD specialist/officer monitors, and checks the DMS for any TA request with instructions from the Office of the Executive Director.	Administrative Assistant (AA)/Assigned GAD specialist/officer
	1.3 The Chief GAD Specialist/Division Chief/Officer-In-Charge provides instructions regarding the requests. TAs from priority agencies shall be forwarded to and coordinated with the Sectoral Coordination Division (SCD). While other TAs, depending on the nature of requests will be forwarded to/coordinated with the concerned Division. e.g. PDPMED for comments on GPB and GAD AR; CAIRMD for tutorial on GMMS, among others.	The Chief GAD Specialist/Divisi on Chief/Officer-In- Charge
	1.4 The Administrative Assistant updates the DMS for official recording of the instructions to the TA requests received.	Administrative Assistant
	1.5 The assigned GAD Specialist/Officer acts on the instructions of the Chief GAD Specialist/Division Chief/OIC, and updates the DMS for actions taken relevant to the GAD TA request.	GAD Specialist/Officer
	1.6 The assigned GAD Specialist/Officer will ask the client to accomplish the CSM form
	1.7 Forward the accomplished CSM to HRMDS for processing

Review and Endorsement of GAD Plan and Budget (GPB)

This service covers the review and endorsement of GAD Plans and Budgets (GPB) provided by PCW to agencies to ensure that the submitted GPBs are in accordance with statutory and regulatory requirements and to ensure that plans, programs and activities to be conducted by the agency will contribute to women’s empowerment and gender equality goals.

Office or Division	Policy Development, Planning, Monitoring And Evaluation Division (PDPMED), Sectoral Coordination Division (SCD) and Technical Services and Regional Coordination Division (TSRCD)
Classification	Highly Technical	Total Processing Time	Within 30 working days upon submission through the Gender Mainstreaming Monitoring System (GMMS)
Type of Transaction	Government to Government	Fees to be paid	None
Who may avail	Government Instrumentalities
Documentary requirements		Where to secure
Issuance of GAD Budget Call		PCW Website

Client Steps	Agency Actions	Processing Time
Submission of GPBs
Agencies submit their GPB through the GMMS	1. Review Moderator tags reviewers based on agreed agency assignments.	30 working days
	2. Reviewers receive GMMS notifications of their assigned agency GPB and take note of the prescribed period when these documents have to be reviewed and returned to the agencies.
	3. Reviewers determine the GPB’s compliance to the minimum 5% GAD budget requirement and the provisions of the MCW and relevant guidelines on GAD Planning and Budgeting. If found compliant, the reviewer forwards the GPB to the endorser with recommendation for its endorsement. If not compliant to the requirements, the reviewer returns the unendorsed GPB to the GPB owner.
	4. Endorser reviews the recommendations and if found compliant, endorses the GPB and sends it back to the agency together with a link to the GPB Review and Endorsement Process Evaluation Framework/Client Satisfaction Measurement.

Review and Endorsement of Adjusted/Recalibrated Endorsed GPB

This service covers the review and endorsement of adjusted/recalibrated GAD Plans and Budgets (GPB) provided by PCW to agencies to ensure that the adjustments to the endorsed GPBs are in accordance with statutory and regulatory requirements and to ensure that plans, programs and activities to be conducted by the agency will contribute to women’s empowerment and gender equality goals.

Office or Division	Technical Services and Regional Coordination Division (TSRCD), Policy Development, Planning, Monitoring And Evaluation Division (PDPMED) and Sectoral Coordination Division (SCD)
Classification	Highly Technical	Total Processing Time	35 working days
Type of Transaction	Government to Government	Fees to be paid	None
Who may avail	Government Instrumentalities
Documentary requirements		Where to secure
Letter of request indicating proposed adjustments to the endorsed GPB		N.A.

Submission of Adjusted/Recalibrated Endorsed GPB
1. Agency submits a letter outlining the proposed changes to the endorsed GPB to PCW.	1.1 PCW to make an initial assessment if there is indeed a need to adjust or recalibrate the endorsed GPB and/or if the proposed new GAD projects, programs, or activities are acceptable.	15 working days
	1.2 Once the changes are found to be necessary and acceptable, the agency shall be given access to encode and submit the revisions to the GPB through the GMMS.	10 working days
	1.3 Reviewer reviews and recommends for re-endorsement of the adjusted GPB.	20 working days
	1.4 Endorser reviews the recommendations	3 working days
2. Agency of endorsed adjusted GPB accomplishes the GPB Review and Endorsement Process Evaluation Framework/Client Satisfaction Measurement included in the GMMS generated notification that is sent to the agencies upon the endorsement of the GPB	1.1 ODDO receives the filled-out forms for processing and analysis and notes comments/remarks to be discussed in the ManCom meeting.

Responding to Requests for Technical Inputs on Legislative and Policy Documents, Plans and Reports

This service covers the review and provision of inputs or preparation of position papers on bills/legislative-related documents/policies to integrate women’s issues and GAD concerns.

Office or Division	Policy Development, Planning, Monitoring and Evaluation Division (PDPMED), Sectoral Coordination Division (SCD) and Technical Services and Regional Coordination Division (TSRCD)
Classification	Highly-technical	Total Processing Time	20 working days
Type of Transaction	Government to government	Fees to be paid	None
Who may avail	Government instrumentalities
Documentary requirements		Where to secure
Letter Request Document requiring technical inputs		N.A.

Client Steps	Agency Actions	Person in Charge	Processing Time
Agency request letter to PCW (e-mail/ courier/postal service/fax) indicating the details of the request.	1. Records Section receives, scans, and uploads the set of documents to the document management system (DMS), and forwards the same to the Office of the Head of Agency.	Assigned staff of the Records Section	4 working hours
	2. Office of the head of agency reviews the request and forwards the same to the appropriate division through the DMS.	Assigned staff of the Records Section Office of the Head of Agency	28 working hours (instructions /approval/review /comments /Signature
	3. Division chief (DC) or officer-in-charge (OIC) of concerned division provides instructions and forwards the documents to the concerned technical officer/s who will review the document/s and prepare the technical inputs.	Concerned Division Chief/Officer in- Charge	16 working days
	4. The assigned technical officer prepares the technical inputs andsubmits it to the DC. If needed, the technical officer seeks additional inputs and/or requests data/inputs from other divisions or from other government offices/entities.	Assigned Technical Officer
	5. The DC reviews the technical inputs and, if necessary, provides comments/additional inputs and returns the draft to the technical officer for enhancement. Once the technical inputs are acceptable, the DC forwards the document/s to the concerned deputy director.	Concerned Division Chief/Officerin- Charge
	6. The concerned deputy director reviews and endorses the document to the head of the agency.	Concerned Deputy Director/ Officer-in- Charge
	7. If there are changes to be made, the document is returned to the concerned DC/technical officer for revision. Once the document is acceptable, the Head of Agency signs the transmittal letter containing the technical inputs.	Head of Agency/ Officer-In- Charge
Requesting Agency/Client to accomplish the Client SatisfactionMeasurement (CSM) form	8. The technical officer sends the signed technical inputs / document to the requesting agency along with the link to the CSM form.	Assigned technical officer
	9. Forward the accomplished CSM to HRMDS for processing	Assigned technical officer

Student Internship Program (SIP)

This service provides students with hands-on experience in a real-world work environment, allowing them to apply the knowledge and skills they have learned in the classroom to practical, real-life situations. This experience can be invaluable for students as they prepare to join the workforce, as it helps them develop a deeper understanding of their field and build important professional skills such as communication, teamwork, and problem-solving.

Office or Division	Administrative and Finance Division (AFD) – Human Resource Management and Development Division (HRMDS)
Classification	Highly Technical	Total Processing Time	20 working days
Type of Transaction	Government to Citizen	Fees to be paid	None
Who may avail	External applicants
Documentary requirements		Where to secure
Endorsement/Recommendation Letter		Educational Institution
Photocopy of her/his Certificate of Enrollment
Certificate of good moral character
Course Curriculum/Outline/Syllabus
Updated Curriculum Vitae		Applicant
2 pcs 2x2 ID Picture
SIP Forms required by the school for accomplishment of PCW (e.g., Evaluation Forms, Certificate of Completion, etc.		Educational Institution
Memorandum of Agreement		Educational Institution

Client Steps	Agency Actions	Person in Charge	Processing Time
1. Institution/Student to inquire and submit intention for internship at PCW with the following details: a. Course; b. Number of working hours required c. Number of students through email at records@pcw.gov.ph	1.1 Conducts initial assessment on the qualification of the internapplicant and consult Divisions of their requirement	HR Officer	4 working days
	1.2 Informs HR if they need SI applicants	End user	1 working day
	1.3 Updates the applicant: If there’s a need If there’s a need, give the list of documentary requirements to the applicant/s. If none: Send a reply letter.	HR Officer	1 working day
2. Submit the documentary requirements for internship to personnel@pcw.gov.ph	2.1 Interviews the SIP applicant/s with the End- User	End User / HR Officer	1 working day
	2.2 Identifies agreed schedules, output/s, and first day internship.	End User	2 working days
	2.3 Sends of application results to the candidates via email	HR Officer	2 working days
3. Submission of original copies of the internship requirements	3.1 Collects of the original copies of internship requirements together with the notarized copy of the Memorandum of Agreement	HR Officer	Upon submission of the requirements
3. Attend the Intern Orientation	3.2 Provides orientation before the first day of duty;and issue PCW SIP ID on the first day of duty; Orientation topics: 1. Office Rules; 2. Briefing on each Division/Unit’s Function; 3. Target outputs	HR Officer End user	1 working day
	3.2 Introduces the Student Intern during the Flag Ceremony		1 working day
	3.3 Turn overs of the intern to the respectivedivision/unit and On-Site Supervisor	HR Officer	1 working day
4. Comply the set target	4.1 Issues Certificate of Completion to the Intern upon completion/submission of target outputs; and submit assessment result of the student if required by the school	HR Officer	1 working day
5. Filling out of CSM	5.1 Ask the student-Intern to accomplish the CSM	HR Officer	1 working day
	5.2 Process the CSM

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