Citizen’s Charter


The Philippine Commission on Women

The Philippine Commission on Women (PCW) is the primary policy-making and coordinating body on women and gender equality concerns. As the oversight body on women’s concerns, PCW acts as a catalyst for gender mainstreaming, an authority on women’s concerns, and a lead advocate on gender equality, women’s empowerment, and women’s human rights.

The PCW, formerly known as the National Commission on the Role of Filipino Women (NCRFW), was established on 7 January 1975. It was renamed Philippine Commission on Women and its  mandate was expanded through Republic Act 9710, otherwise known as the Magna Carta of Women (MCW), which was signed on August 14, 2009.



Vision Statement

To be the premier policy-making and oversight agency successfully influencing development efforts towards gender equality and the empowerment of all women and girls.



Mission Statement

Create an enabling environment for government and other stakeholders to be more responsive in achieving gender equality and the empowerment of all women and girls.



Core Values

Passion for Excellence, Professionalism, Integrity, Teamwork, Accountability



Feedback and Redress Mechanisms

For our Clients and Partners:

We value your opinion and feedback on the services we provide.  Please help us improve our services by giving us your feedback using any of the following means:

  1. By accomplishing  the Client Request and Feedback Form (CRFF); and /or
  2. Sending us an email at oed@pcw.gov.ph.


Quality Policy Statement

PCW, a policy-making and coordinating body on gender equality and women’s empowerment, commits to sustain the promotion of women’s socio-cultural, economic, civil, and political rights thru the provision of:

• Relevant and responsive policy development, advocacy, monitoring and evaluation; and
• Appropriate and strategic technical assistance.

As public servants working in PCW, we strive to develop competence and expertise on Gender and Development (GAD) and deliver our products and services through efficient, inclusive, and innovative processes. To achieve these, we shall continually improve the effectiveness of our Quality Management System (QMS) and our products and services to the satisfaction of our clients and relevant interested parties, in accordance with statutory and regulatory requirements.



Frontline Services

PCW is committed to provide the following major frontline services to help the general public, the private sector, and our clients in the national government and local government sectors.

I. Response to the Queries/Requests for Information on GAD;
II. Referral to the Service Providers regarding concerns on Women’s Human Rights; and
III. Response to the Requests for Technical Assistance on Gender Mainstreaming from National and Local Government Sectors.





Type of Frontline ServiceFeeFormTurn Around Time (TAT)Person/s In-charge
I. Response to the Queries/Requests for Information on GADNoneClient Request and Feedback Form (CRFF)Walk-in:
15-120 minutes

Phone:
15-30 minutes

Email:
3 working days (WD)
Information Desk Officer – Corporate Affairs and Information Resource Management Division (CAIRMD)
II.Referral to the Service Providers regarding concerns on Women’s Human RightsNoneCRFF Walk-in:
15-120 minutes

Phone:
15-30 minutes

Email:
3 working days (WD)
Information Desk Officer – CAIRMD

Inter-Agency Council on Violence against Women and their Children (IACVAWC)
III.Response to the Requests for Technical Assistance onGender Mainstreaming from National and Local Government SectorsNoneCRFF Walk-in:
30-120 minutes

Phone:
15-30 minutes

Letter/Email/:
– within 3 working days for a simple requests

-within 7 working days for complex requests

-with 20 working days for Highly Technical Transactions
Assigned Technical

Officers from the following Divisions:

1) Technical Services and Regional Coordination Division (TSRCD)

2) Sectoral Coordination Division (SCD)

3) Policy Development, Planning, Monitoring, and Evaluation Division (PDPMED)

I. Response to Queries/Information Assistance on GAD


Schedule of Availability of ServiceWho May Avail of the ServiceWhat are the RequirementsTurn Around Time (TAT)Person/s In-charge
Monday to Friday
08:00am-05:00pm
without noon break
General Public,
Private Sectors,
Government Instrumentalities
None (for walk-in clients and phone inquiries)

Letter requests (for email and/or website queries)
a. For walk-in clients:
15-120 minutes

b. For phone queries:
15-30 minutes

c. For email and/or website queries:
3 working days
Information Desk Officer- CAIRMD