Citizen’s Charter
Mandate
The Philippine Commission on Women (PCW) is the primary policy-making and coordinating body on women and gender equality concerns. As the oversight body on women’s concerns, PCW acts as a catalyst for gender mainstreaming, an authority on women’s concerns, and a lead advocate on gender equality, women’s empowerment, and women’s human rights.
The PCW, formerly known as the National Commission on the Role of Filipino Women (NCRFW), was established on 7 January 1975. It was renamed Philippine Commission on Women and its mandate was expanded through Republic Act 9710, otherwise known as the Magna Carta of Women (MCW), which was signed on August 14, 2009.
Mission Statement
PCW is a nationally and globally recognized premier policy-making and oversight agency on gender equality and women empowerment effectively collaborating with stakeholders in building a gender-responsive Philippines where women and girls are recognized, valued, and empowered as agents of positive change.
Vision Statement
The PCW is a policymaking, advisory, and coordinating body that leads in the development of gender-responsive policies, conduct of advocacy, provision of appropriate and strategic technical assistance, and monitoring and evaluation of plans and programs on gender mainstreaming towards a more gender-responsive government bureaucracy and institutions.
Service Pledge
PCW, a policy-making and coordinating body on gender equality and women’s empowerment, commits to sustain the promotion of women’s socio-cultural, economic, civil, and political rights thru the provision of:
• Relevant and responsive policy development, advocacy, monitoring and evaluation; and
• Appropriate and strategic technical assistance.
As public servants working in PCW, we strive to develop competence and expertise on Gender and Development (GAD) and deliver our products and services through efficient, inclusive, and innovative processes. To achieve these, we shall continually improve the effectiveness of our Quality Management System (QMS) and our products and services to the satisfaction of our clients and relevant interested parties, in accordance with statutory and regulatory requirements.
Provision of GAD Information and Referral Services
This includes the provision of relevant information on GAD-related concerns, and referral to appropriate government agencies of concerns from private institutions and individuals, the nature of which is beyond the mandate of PCW. This service also covers the operations of the PCW library which includes access to reference and library resources and the sharing of and distribution of PCW publication/Information, Education, and Communication (IEC) materials.
Office or Division | Corporate Affairs and Information Resource Management Division (CAIRMD) | ||
Classification: | Simple Transactions: GAD-related
| Total Processing Time | Walk-in: 130 Written Requests: |
Type of
Transaction Who may avail | Government to Citizen, Government to
Government (for Library Services) | Fees to be paid | None |
General Public, Private Sector, Government Instrumentalities (for Library | |||
Documentary requirements | Where to secure | ||
For Walk-in Clients: | Security Guard |
Client Steps | Agency Actions | Person in | Processing |
WALK IN CLIENT | |||
1. All client/s pass | 1.1 The Security Guard requests the client/s to fill out the CSM form where the nature of the request is indicated. | Security Guard | 2-5 minutes |
2. Clients to proceed to the designated area to meet the assigned Information Officer | 2.1 Provides the requested information if available in PCW or advises the client | Information | 15-120 |
2.2 Assists the client in finding appropriate | Librarian | 15-120 | |
3. Client to accomplish the CRSM form and drop it at the box located near the Security Guard | 3.1 Ask the client to accomplish the CRSM form.
| Security Guard/Librarian /Information Officer | 5 minutes |
Written Inquiries/Requests | |||
1. Sends letter to PCW (e-mail/ courier/postal service/fax) indicating important details about the inquiry. | 1.1 Receiving division/unit forwards letter of request to the Records Section for recording in the Document Management System or DMS (requests/inquiries not directed to Records Section’s email | Records Officer | Simple – |
1.2 Record Section inputs the request to the DMS for instructions of the Head of the Agency and forwards to CAIRMD if the request falls under the GAD Information and Referral Service | Records Officer, Office of the Executive Director | ||
1.3 Checks the DMS and responds to the request/inquiry of the client | Information Desk Officer – CAIRMD | ||
2. Client to accomplish the CRSM form | 2.1 Assigned Information Desk Officer provides link to the online CRSM form and requests client/s to accomplish the form.
| Information Desk Officer - CAIRMD | |
Updates the DMS on the actions taken and on the status of the assistance provided |
Provision of ICT Support Services for External Users of the GMMS
This service covers the provision of helpdesk/ICT support services for National Government Agencies, Bureaus, Offices, State Universities and Colleges (SUCs), Government-Owned and/or -Controlled Corporations (GOCCs), Legislative and Judiciary Branches, and Constitutional Bodies on the use of the Gender Mainstreaming Monitoring System.
Note: Please refer to the Provision of ICT support services (for internal users of the GMMS) for PCW users of the the GMMS
Office or Division | Corporate Affairs and Information Resource Management Division (CAIRMD) | ||
Classification | Simple, Complex and Highly-technical | Total Processing Time | GMMS Helpdesk |
Type of Transaction | Government to Government | Fees to be paid | None |
Who may avail | PCW staffers, external system users (GMMS) | ||
Documentary requirements | Where to secure | ||
Accomplished GMMS User Registration Form | PCW Website/Email Request to gmmshelpdesk@pcw.gov.ph |
Client Steps | Agency Actions | Person in | Processing |
External client to send email or phone request for GMMS-related support request. | 1.1 ICT staff receives request for ICT support thru email
| ICT Staff | 2-3 hours |
Troubleshooting and Application of Solutions
| ICT Staff | -Simple requests | |
2. Client to accomplish the CRSM form | 2.1 GMMS Helpdesk Officer provides link to the online CRSM form and requests client/s to accomplish the form. All accomplished CRSM form are submitted automatically to the HRMDS for processing. |
Violence Against Women (VAW) Referral Services
This includes the provision of information and referral services to clients with concerns related to Violence Against Women.
Office or Division | Inter-Agency on Violence Against Women and Their Children (IACVAWC) | ||
Classification | Simple Transactions: information is readily available. | Total Processing Time | Walk-in: 130 working minutes |
Type of Transaction | Government to Citizen | Fees to be paid | None |
Who may avail | VAW Victim-Survivors, General Public | ||
Documentary requirements | Where to secure | ||
For Walk-in Clients: | Security Guard |
Client Steps | Agency Actions | Person in Charge | Processing Time |
Walk-In Client | |||
1. All walk-in clients pass through the Security Guard for identification and other security procedures. | The Security Guard:
| Security Guard | 2-5 minutes |
2. Clients to proceed to the designated area to meet the Information/Intake Officer | Intake/Attending Officer:
| IACVAWC | 15-120 |
3. Client to accomplish the CRSM form and drop it at the box located near the Security Guard | 3.1 Ask the client to accomplish the CRSM form.
| IACVAWC Secretariat and NMFO
| 5 minutes |
Written Inquiries/Requests | |||
1. Client to send written communication to PCW (e-mail, courier/postal service/fax, online report via DICT eGov application) | The Intake/Attending Officer:
| IACVAWC Secretariat | within 15 working days |
2. Client to accomplish the CRSM form | 2.1 Provides link to the online CRSM form and requests client/s to accomplish the form.
| IACVAWC Secretariat | |
Updates the DMS or other online platforms (i.e. DICT eGov Application) on the actions taken. | IACVAWC Secretariat |
Provision of Responsive GAD Technical Assistance
This service covers the provision of GAD-related support services to clients in the forms of consultation, advice, capacity building, information and referral, or knowledge products provided by PCW to agencies in order to build their institutional capacities for gender mainstreaming and guide their efforts in pursuit of gender equality and women’s empowerment.
Office or Division | Technical Services and Regional Coordination Division (TSRCD), Policy Development, Planning, Monitoring And Evaluation Division (PDPMED) and Sectoral Coordination Division (SCD) | ||
Classification | Simple Transactions: GAD-related technical assistance and inquiries are readily available, e.g., available and schedule of GAD trainings for government agencies and LGUs, certification process of GAD Resource Pool and/or Local Learning Hub, available information materials or knowledge products on GAD
| Total Processing Time | Walk-in: 155 working minute
|
Type of Transaction | Government to Government | Fees to be paid | None |
Who may avail | Government Instrumentalities | ||
Documentary requirements | Where to secure | ||
For Walk-in Clients: Visitor’s logbook and Client request and Satisfaction Measurement (CRSM) form and/or GAD Rapid Assessment Tool | Security Guard |
Client Steps | Agency Actions | Person in Charge | Processing Time |
Walk-in Client | |||
1. The client shall | 1.1 Prior to the official visit, the client is
| Assigned | 10 minutes |
2. All clients pass | 2.1 During the actual visit, the Security
| Security Guard | 2-5 minutes |
3. Clients to proceed | 3.1 Reviews the nature of the request | Assigned Technical | 30-135 minutes |
4. Client to accomplish the CRSM form and drop it at the box located near the Security Guard | 4.1 Assigned Technical Officer to ask the | Assigned | 5 minutes |
Written Inquiries/Requests | |||
1. Send letter to PCW (e-mail/ courier/postal service/fax) indicating important details about the inquiry. | 1.1 Receiving division/unit forwards | Records Officer | Simple – |
1.2 Record Section inputs the request to | Records | ||
1.3 The Administrative Assistant | Administrative | ||
1.4 The Chief GAD Specialist/Division | The Chief GAD | ||
1.5 The Administrative Assistant | Administrative | ||
1.6 The assigned GAD Specialist/Officer | GAD Specialist/Officer | ||
2. Client the accomplish the CRSM form | 2.1 Assigned GAD Specialist/Officer
|
Review and Endorsement of GAD Plan and Budget (GPB)
This service covers the review and endorsement of GAD Plans and Budgets (GPB) provided by PCW to agencies to ensure that the submitted GPBs are in accordance with statutory and regulatory requirements and to ensure that plans, programs and activities to be conducted by the agency will contribute to women’s empowerment and gender equality goals.
Office or Division | Policy Development, Planning, Monitoring And Evaluation Division | ||
Classification | Highly Technical | Total Processing Time | Within 30 working days upon |
Type of Transaction | Government to Government | Fees to be paid | None |
Who may avail | Government Instrumentalities | ||
Documentary requirements | Where to secure | ||
Issuance of GAD Budget Call | PCW Website |
Client Steps | Agency Actions | Person In Charge | Processing Time |
Submission of GPBs | |||
1. Agencies submit | 1.1 Review Moderator tags reviewers based on agreed agency assignments. | Review | 30 working days |
1.2 Reviewers receive GMMS notifications of their assigned agency GPB and take note of the prescribed period when these documents have to be reviewed and returned to the | Assigned reviewer | ||
1.3 Reviewers determine the GPB’s | Assigned reviewer | ||
1.4 Endorser reviews the recommendations and if found | Endorser | ||
2. Agency of | 2.1 ODDO receives the filled-out forms | ODDO assigned staff |
Review and Endorsement of Adjusted/Recalibrated Endorsed GPB
This service covers the review and endorsement of adjusted/recalibrated GAD Plans and Budgets (GPB) provided by PCW to agencies to ensure that the adjustments to the endorsed GPBs are in accordance with statutory and regulatory requirements and to ensure that plans, programs and activities to be conducted by the agency will contribute to women’s empowerment and gender equality goals.
Office or Division | Technical Services and Regional Coordination Division (TSRCD), Policy | ||
Classification | Highly Technical | Total Processing Time | 35 working days |
Type of Transaction | Government to Government | Fees to be paid | None |
Who may avail | Government Instrumentalities | ||
Documentary requirements | Where to secure | ||
Letter of request indicating proposed adjustments to the endorsed GPB | N.A. |
Client Steps | Agency Actions | Person in Charge | Processing Time |
Submission of Adjusted/Recalibrated Endorsed GPB | |||
1. Agency submits a letter outlining the proposed changes to the endorsed GPB to PCW. | 1.1 PCW to make an initial assessment if | Assigned reviewer | 15 working days |
1.2 Once the changes are found to be necessary and acceptable, the agency | Assigned reviewer | 10 working days | |
1.3 Reviewer reviews and recommends for re-endorsement of the adjusted GPB. | Assigned reviewer | 20 working days | |
1.4 Endorser reviews the recommendations and endorses | Endorser | 3 working days | |
2. Agency of | 2.1 ODDO receives the filled-out | Assigned |
Responding to Requests for Technical Inputs on Legislative and Policy Documents, Plans and Reports
This service covers the review and provision of inputs or preparation of position papers on bills/legislative-related documents/policies to integrate women’s issues and GAD concerns.
Office or Division | Policy Development, Planning, Monitoring and Evaluation Division | ||
Classification | Highly-technical | Total Processing Time | 20 working days |
Type of Transaction | Government to government | Fees to be paid | None |
Who may avail | Government instrumentalities | ||
Documentary requirements | Where to secure | ||
Letter Request | N.A. |
Client Steps | Agency Actions | Person in Charge | Processing Time |
Agency request letter to PCW (e-mail/ courier/postal service/fax) indicating the details of the request. | 1. Records Section receives, scans, and uploads the set of | Assigned staff of the | 4 working hours |
1.2 Office of the head of agency reviews the request and | Assigned staff of the | 28 working hours | |
1.3 Division chief (DC) or officer-in-charge (OIC) of concerned division provides | Concerned Division | 16 working days | |
1.4 The assigned technical
| Assigned Technical | ||
1.5 The DC/designated | Concerned | ||
1.6 The technical officer incorporates the corrections/ | Assigned Technical | ||
1.7 The Office of the Head of Agency reviews and The technical officer | Head of Agency/ | ||
Requesting Agency/Client to accomplish the Client | 2.1 After the document has | Assigned | |
9. Forward the accomplished CSM to HRMDS for processing |
Student Internship Program (SIP)
This service provides students with hands-on experience in a real-world work environment, allowing them to apply the knowledge and skills they have learned in the classroom to practical, real-life situations. This experience can be invaluable for students as they prepare to join the workforce, as it helps them develop a deeper understanding of their field and build important professional skills such as communication, teamwork, and problem-solving.
Office or Division | Administrative and Finance Division (AFD) – Human Resource Management and Development Division (HRMDS) | ||
Classification | Highly Technical | Total Processing Time | 20 working days |
Type of Transaction | Government to Citizen | Fees to be paid | None |
Who may avail | External applicants | ||
Documentary requirements | Where to secure | ||
Endorsement/Recommendation Letter | Educational Institution | ||
Photocopy of her/his Certificate of Enrollment | |||
Certificate of good moral character | |||
Course Curriculum/Outline/Syllabus | |||
Updated Curriculum Vitae | Applicant | ||
2 pcs 2x2 ID Picture | |||
SIP Forms required by the school for accomplishment of PCW (e.g., Evaluation Forms, Certificate of Completion, etc. | Educational Institution | ||
Memorandum of Agreement | Educational Institution |
Client Steps | Agency Actions | Person in Charge | Processing Time |
1. Institution/Student to inquire and submit intention for
c. Number of students through email at | 1.1 Conducts initial | HR Officer | 4 working days |
1.2 Informs HR if they need SI applicants | End user | 1 working day | |
1.3 Updates the applicant: If there’s a need If none: | HR Officer | 1 working day | |
2. Submit the | 2.1 Interviews the SIP | End User / HR Officer | 1 working day |
2.2 Identifies agreed | End User | 2 working days | |
2.3 Sends of application results to the candidates via | HR Officer | ||
2.4 Sends of application results to the candidates via email | HR Officer | ||
3. Submission of original copies of the | 3.1 Collects of the original copies of internship requirements together with the notarized copy of the Memorandum of Agreement | HR Officer | Upon submission of the requirements |
4. Attend the Intern | 4.1 Provides orientation before the first day of duty;and issue PCW SIP ID on the first day of duty;
| HR Officer
| 1 working day |
4.2 Introduces the Student Intern during the Flag Ceremony | 1 working day | ||
4.3 Turn overs of the intern to the respectivedivision/unit and On-Site Supervisor | HR Officer | 1 working day | |
5. Comply the set target | 5.1 Issues Certificate of Completion to the Intern upon completion/submission of target outputs; and submit assessment result of | HR Officer | 1 working day |
6. Filling out of CSM | 6.1 Ask the student-Intern to accomplish the CSM | HR Officer | 1 working day |
6.2 Process the CSM |
Requisition of Employment Documents
Description of Service:
This service covers assisting active employees in obtaining various employment-related documents that may be required for legal, administrative, or personal purposes.
The types of documents that may be requested through this service include the following:
- Certificate of Employment
- Certificate of Employment with Compensation and Benefits
- Land Bank Loan/Concern
- GSIS Loan/Concern
- PAG-IBIG Loan/Concern
- Updated Leave Credits
- Certificate of No Pending Case
- Certificate of No Pending Nomination to a Scholarship Program
- Copy of 201 Files Records
- Copy of Service Records
- Copy of Income Tax Return (ITR)
Office or Division | Administrative and Finance Division (AFD) – Human Resource Management and Development Section(HRMDS) | ||
Classification | Complex Transactions | Total Processing Time | 7 working days |
Type of | Government to Government, Government to Citizen | Fees to be paid | None |
Who may avail | Former Employees | ||
Documentary requirements | Where to secure | ||
Requisition Issuance Slip | PCW Portal |
Client Steps | Agency Actions | Person in Charge | Processing Time |
1. Accomplish and submit the Requisition Issuance Slip to the HRMDS | 1.1 Receive the accomplished Requisition Issuance Slip.
| HR Staff | 1 hour |
1.2 Review and verify the information indicated in the request using available records and the HRIS. | HR Staff | 3 working days and 5 hours | |
1.3 After verification, prepare the requested document/s and forward them to the | HR Staff | 1 working day | |
2. Keep the lines open in case the HRMDS gives updates on the status of the request. | 2.1 Review the document/s and check if all information is correct.
| HRMDS HR Staff | 1 working days |
2.2 Once signed, send the document/s to the client/s. | HR Staff | 1 hour | |
3. Accomplish and submit the Client Request and Satisfaction Measurement (CSRM) form to the HRMDS. | 3.1 Provide the link to the online CRSM Form and request the client/s to accomplish the form.
| HR Staff | 1 hour |
Releasing of Check Payment/Tax Certificate
Description of Service:
This service includes releasing of check payment to suppliers/service providers/consultant and issuance of Tax Certificate/ BIR 2307 for the payments made via LDDAP-ADA.
Office or Division | Administrative and Finance Division (AFD) – Cashier Section | ||
Classification | Simple Transactions | Total Processing Time | 20 minutes |
Type of | Government to Citizen | Fees to be paid | None |
Who may avail | External Clients (Supplier/Service Provider/Consultant) | ||
Documentary requirements | Where to secure | ||
For Releasing of Check Payment:
| N/A
|
Client Steps | Agency Actions | Person in Charge | Processing Time |
1. All client/s pass through the Security Guard for identification and other security procedures. | 1.1 The Security Guard requests the client/s to fill out the Client Request and Satisfaction Measurement (CRSM) form where the nature of the request is indicated.
| Security Guard | 2-5 minutes |
2. Clients to proceed to designated area to meet the Cashier Staff | 2.1 Cashier Staff to check and collect the documentary requirements for the releasing of checks/ Tax Certificate Staff will release the checks/Tax Certificate. | Cashier Staff | 10 minutes |
3. Client to accomplish the CRSM form and drop it at the box located near the Security Guard | 3.1 Ask the client to accomplish the CRSM form.
| Cashier Staff | 5 minutes |