Citizen's Charter

The Philippine Commission on Women

The Philippine Commission on Women (PCW) is the primary policy-making and coordinating body on women and gender equality concerns. As the oversight body on women’s concerns, PCW acts as catalyst for gender mainstreaming, authority on women’s concerns, and lead advocate on gender equality, women’s empowerment and women’s human rights.  

The PCW, formerly known as the National Commission on the Role of Filipino Women (NCRFW) was founded on 7 January 1975. It was renamed Philippine Commission on Women and its mandate expanded by Republic Act 9710, otherwise known as the Magna Carta of Women (MCW), signed on August 14, 2009.  

Vision and Mission

Vision Statement
To be the premier policy-making and oversight agency successfully influencing development efforts towards gender equality and the empowerment of all women and girls.

Mission Statement
Create an enabling environment for government and other stakeholders to be more responsive in achieving in achieving gender equality and the empowerment of all women and girls.

Core Values
Passion for Excellence, Professionalism, Integrity, Teamwork, Accountability

Quality Policy Statement
PCW, a policy-making and coordinating body on gender equality and women’s empowerment, commits to provide:
- Appropriate and strategic technical assistance;
- Relevant and responsive policy development, advocacy, monitoring and evaluation; and
- Sustained promotion of women’s socio-cultural, economic, civil, and political rights.

As public servants working in PCW, we strive to develop competence and expertise on Gender and Development (GAD) and deliver our services through efficient, inclusive, and innovative processes.

To achieve these, we shall continually improve the effectiveness of our Quality Management System and our services to the satisfaction of our clients and relevant interested parties, in accordance with national and international mandates and requirements.

“EQUAL AND EMPOWERED!”

Feedback and Redress Mechanisms
For our Clients and Partners:
We value your opinion and feedback on the services we provide. Please help us improve our services by giving us your feedback using any of the following means:

1. By filling out the Client Request Form (CRF) and the Client Feedback Form (CFF). Give the completed CRF to the PCW Staff member who shall be assisting you and then drop both the CRF and the CFF in the Suggestion Box located at the PCW lobby;
2. Sending us an email at elverzosa@pcw.gov.ph; and/or
3. Leaving a message on our Social Media account –

Website: www.pcw.gov.ph
Facebook: PCWgovph
Twitter: @PCWgovph
Youtube: CommissionOnWomenPH

Thank you for your valuable contributions.
 

Front Line Services

PCW is committed to provide the following major frontline services to help the general public and our partners in the national government and local government sectors.

I. Response to Queries/Requests for Information on GAD Matters (Including Request for IEC Materials)
II. Referral to Service Providers Regarding Concerns on Women’s Human Rights (Including Referrals for VAW-Related Cases)
III. Response to Requests on Technical Assistance on Gender Mainstreaming for Government Instrumentalities

Type of Frontline Services Fees Forms Processing Time Person In-Charge
I. Response to Queries/Requests for Information on GAD Matters (Including request for IEC materials) None

Client Request Form

Client Feedback form

Walk-in: 15-120 minutes

Phone: 15-30 minutes

Email/Website/Facebook: 3 days

Information Desk Officer, CAIRMD
II. Referral to Service Providers Regarding Concerns on Women’s Human Rights (Including Referrals for VAW-Related Cases) None

Client Request Form

Client Feedback form

Walk-in: 15-120 minutes

Phone: 15-30 minutes

Email/Website/ Facebook: 3 working days

Information Desk Officer, CAIRMD/IACVAWC
III. Response to Requests for Technical Assistance on Gender Mainstreaming for Government Instrumentalities None

TA evaluation form

Walk-in: 30 minutes

Phone: 15-30 minutes

Letter/Email/: 1- 3 working days for simple request and 1-7 days for complex requests

Assigned Technical Officers from TSRCD, SCD, PDPMED, and CAIRMD

 

I. Response to Queries/ Requests for Information on GAD Matters (Including request for IEC materials)

Schedule of Availability of Service Who May Avail of the Service What are the requirements Processing Time Person In-Charge
Monday to Friday
8:00 a.m. - 5:00 p.m.
without noon break
General Public
 
None
(if query/ requesting for information)

Letter
(if requesting for copies of GAD materials)

a) Walk-in clients:  15-120 minutes
b) Phone queries: 15-30 minutes
c) Email/Website/Facebook queries: 3 working days
Information Desk Officer, CAIRMD

 

How to Avail of the Service a) FOR WALK IN CLIENTS

Step Client Service Provider Duration of Activity Person in Charge Fees Form
1 Fill-out the Client Request Form (CRF) to be given by the Security Guard and Give it to the Service Provide/Officer-in-Charge.

Provide the information/ assistance needed.

15-120 minutes

Information Desk Officer, CAIRMD None

Client Request Form

2 Drop the accomplished CRF and Client Feedback Form (CFF) in the Suggestion Box located at the PCW lobby.

 

 

   

Client Request Form

and Client feedback form

END OF TRANSACTION

 

How to Avail of the Service b) FOR TELEPHONE INQUIRIES

Step Client Service Provider Duration of Activity Person in Charge Fees Form
1

Call the PCW Trunk lines: 736-1654, 736-7712 local 122, and provide the necessary details.

Provide the information/ assistance needed

15-30 minutes

Information Desk Officer, CAIRMD None

Logbook

END OF TRANSACTION

 

How to Avail of the Service c) INQUIRIES FROM EMAIL, WEBSITE, AND FACEBOOK

Step Client Service Provider Duration of Activity Person in Charge Fees Form
1 Provide necessary details about the client and the query.

Forward the request to Records Section for recording in the Document Tracking System (DTS).

30 minutes upon receipt

Information Desk Officer, CAIRMD None

None

2   Acknowledge and/or reply to the query and/or provide the requested assistance by the client 3 working days

 

Information Desk Officer, CAIRMD  

Reply Letter

END OF TRANSACTION

 

II.    Referral to Service Providers Regarding Concerns on Women’s Human Rights (Including Referrals for VAW-Related Cases)

Schedule of Availability of Service Who May Avail of the Service What are the requirements Processing Time Person In-Charge
Monday to Friday
8:00 a.m. - 5:00 p.m. without noon break
General Public None a) For walk-in clients: 15 – 120 minutes
b) For phone queries: 15 – 30 minutes
c) For email/website/ Facebook queries: 3 working days

Information Desk Officer, CAIRMD/ IACVAWC

 

 

How to Avail of the Service a) FOR WALK IN CLIENTS

Step Client Service Provider Duration of Activity Person in Charge Fees Form
1

Fill-out the Client Request Form (CRF) to be given by the Security Guard and Give it to the Service Provide/Officer-in-Charge.

Provide the information/referral assistance needed.

15-120 minutes

Information Desk Officer, CAIRMD/ IACVAWC None

Client Request Form

  Drop the accomplished CRF and Client Feedback Form (CFF) in the Suggestion Box located at the PCW lobby.         Client Request Form and Client feedback form
END OF TRANSACTION

 

How to Avail of the Service b) FOR TELEPHONE INQUIRIES

Step Client Service Provider Duration of Activity Person in Charge Fees Form
1

Call the PCW Trunk lines: 736-1654, 736-7712 local 122, and provide the necessary details.

Provide the information/ assistance needed.

15-30 minutes

Information Desk Officer, CAIRMD/ IACVAWC

None

Logbook

END OF TRANSACTION

 

How to Avail of the Service c) INQUIRIES FROM EMAIL, WEBSITE, AND FACEBOOK

Step Client Service Provider Duration of Activity Person in Charge Fees Form
1

For email/website/Facebook: Provide necessary details about the client and the referral assistance needed. Forward the request to the Records Section for recording in the Document Tracking System (DTS).

Forward request to Records Section for recording in the Document Tracking System (DTS). 

30 minutes upon receipt

Information Desk Officer, CAIRMD/ IACVAWC

None

None

2  

Acknowledge and/or reply to the requested referral assistance by the client.

3 working days

Information Desk Officer, CAIRMD/ IACVAWC

 

Reply-letter

END OF TRANSACTION

 

III.     Response to Queries on Technical Assistance on Gender Mainstreaming for Government Instrumentalities

Schedule of Availability of Service Who May Avail of the Service What are the requirements Processing Time Person In-Charge
Monday to Friday
8:00 a.m. - 5:00 p.m.
  • National and Sub-national Government Agencies

  • State Universities and Colleges

  • Government-Owned and Controlled Corporations 

  • Judiciary

  • Congress

  • Constitutional Bodies

  • Local Government Units

  • Other Government Instrumentalities

None

 

None

 

Official Letter of Request for Technical Assistance

For walk-in clients: 30 minutes or beyond (depending on the clients’needs

 

For phone queries: 15-30 minutes

 

For email/website/
Facebook queries: 1- 3 working days for simple request and 1-7 days for complex requests

Assigned Technical Officers from TSRCD, SCD, PDPMED, and CAIRMD

 

How to Avail of the Service a) FOR WALK IN CLIENTS

Step Client Service Provider Duration of Activity Officer-in-Charge Fees Form
1

Fill-out the Client Request Form (CRF) to be given by the Security Guard and Give it to the Service Provide/Officer-in-Charge.

Check the nature of the request to determine the appropriate PCW division to refer to.

1-15 minutes

Information Desk Officer/ Information Officer II, CAIRMD None

Client Request Form (CRF)

2

Proceed to the office of the responding PCW Division

TSRCD – 2nd floor Annex  building

SCD –3rd floor Annex building

PDPMED –2nd floor Main building

Review the nature of the request and provide the necessary information and/or technical assistance.

30 minutes or beyond (depending on the clients’ needs)

Assigned Technical Officers from TSRCD, SCD and PDPMED None

Client Request Form (CRF)

3

Accomplish and drop the Technical Assistance Evaluation form (TAEF), together with the CRF, in the Suggestion Box located at PCW Lobby.

Provide client with printed copy of Technical Assistance Evaluation form

1-2 minutes

Assigned Technical Officers from TSRCD, SCD and PDPMED None

Client Request Form (CRF) and Technical Assistance Evaluation form (TAEF)

END OF TRANSACTION

 

How to Avail of the Service b) FOR TELEPHONE INQUIRIES

Step Client Service Provider Duration of Activity Person in Charge Fees Form
1

Contact PCW Technical Services and Regional Division at 735-8917

or the PCW Trunk lines: 736-1654 or 736-7712  local 119.

 

Accept the call and record the nature of the request or query.

Refer to the concerned Technical Officer to respond to the query on GAD-related TA. 

1-5 minutes

Administrative Officer of the concerned division. None

Logbook

2  

Provide the necessary information and/or referral for needed assistance from other service providers.

Record actions taken in the TA logbook.

10-30 minutes

Assigned Technical Officer of the concerned division

None Logbook
END OF TRANSACTION

 

How to Avail of the Service c) INQUIRIES FROM EMAIL, WEBSITE, AND FACEBOOK

Step Client Service Provider Duration of Activity Officer-in-Charge Fees Form
1 Send the query or request to PCW via:
Email:
edo@pcw.gov.ph

Facebook:
www.facebook.com/philippine.commission.on.women

Website:
www.pcw.gov.ph

Check the nature of the request and input it in the Document Tracking System (DTS).  

5-10 minutes

Email: Executive Support Group with the
Records Officer

Facebook: Information Desk Officer

Website: Webmaster
 

None

Internal to PCW –DTS tracking form 

2  

Provide the necessary information and/or Referrals for needed assistance from other service providers.

Update DTS for actions taken

1-3 working days for a simple request

 

1-7 working days for a complex request

Assigned Technical Officer of the concerned division

None

Document Tracking System (DTS)

END OF TRANSACTION

 

Client Feedback Form

Directory of Officials

PCW Commissioners

Downloads: